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Purpose
To provide support resources for the activities required to process in the Repairs module.
The resources are:
| • | Add Stock to Loan Location |
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Slideshow
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Work Instructions
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Work Instructions
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| • | Check Stock in Loan Location |
| • | Create New Order in Repairs |
| • | Terminate Order in Repairs |
| • | Complete Order in Repairs |
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N/A
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| • | PowerPoint Slideshow Viewer.
Required to view PowerPoint Sideshows, if the PC doesn't have the Microsoft PowerPoint application.
Download the viewer and install on your PC |
Advanced User Information
Add Stock to Loan Location
| • | Stock that is to be used for loans in the Repairs module will need to be moved into the LOAN location for that store. |
Check Stock in Loan Location
| • | Reports > Inventory Reports . Value Stock on Hand
One method of checking stock in the LOAN location |
Create a New Order
| • | Accounting ð Point of Sale ð Sales Entry then Repairs button |
| • | To add a new job to the Repair Order List |
| • | Preview/Print reports created for job. These include: |
| • | TBC Mobile Phone Fault Report Form |
| • | Telstra's Mobile Services - Repair Agreement |
| • | Some of the fields that may be required are: |
| • | Manufacturer/Supplier Details panel: |
| • | Manufacturer/Supplier Type |
| • | Manufacturer/Supplier Name |
| • | Is the repair a result of non warranty damage? |
| • | Fault and Technician panel: |
| • | Components Sent for Repair |
| • | No of items (Incl main items) |
| • | Expected Date of Completion |
| • | Equipment ID for Loan Phone Supplied |
| • | Accessories for Loan Phone |
| • | Selecting a Manufacturer/Supplier, will populate: |
| • | No of Days Since Purchase |
| • | May need to return to Point of Sale Entry (if sale needs to be completed e.g. payment is tendered) |
Update an Order
| • | Accounting ð Point of Sale ð Sales Entry then Repairs button |
| • | To update a job in the Repair Order List |
| • | Preview/Print reports created for job. These include: |
| • | TBC Mobile Phone Fault Report Form |
| • | Telstra's Mobile Services - Repair Agreement |
| • | See above for - "Add New Order" |
Terminate an Order
| • | Accounting ð Point of Sale ð Sales Entry then Repairs button |
| • | To terminate a job in the Repair Order List |
| • | Only orders that have NO outstanding loans or payments can be terminated. |
| • | Orders that do have outstanding loans or payments will need to be completed. |
| • | The fields that are required: |
| • | Terminated orders are removed from list |
| • | Select Display All check box to view all orders, including terminated ones |
| • | Status of order should change to Terminated |
Complete an Order
| • | Accounting ð Point of Sale ð Sales Entry then Repairs button |
| • | To complete a job in the Repair Order List |
| • | To return a Loan Phone (if required) |
| • | To refund Deposits (if required) |
| • | Preview/Print reports created for job. These include: |
| • | TBC Mobile Phone Fault Report Form |
| • | Telstra's Mobile Services - Repair Agreement |
| • | See above for - "Add New Job" |
| • | Some of the fields that may be required are: |
| • | Loan Phone Actual Return Date |
| • | Allocate Technician/Repair Agency tab |
| • | Memo for Fixed Components |
| • | Actual Date of Completion |
| • | May need to return to Point of Sale Entry (if sale needs to be completed e.g. If deposits need to be refunded) |
| • | Status of order should change to Repaired in the Repair Order List |
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