eMaintenance for Canon Dealers

Purpose

•	The Universal Gateway (UGW) is a centralized web based application hosted by Canon to integrate and operate with Canon machines (copiers) in field (MIF).

•	A functional component of the UGW is its ability to capture the count of meters in MIF and export to particular formats for use within third party billing applications.

•	As a part of this initiative ICE has been provided with the capability to import UGW meters read exports to the Billing components.

Activities

•	Click on a Overview icon (eg. ) to open the Overviews and Coaching .

flow_setup activities (Brown)

flow_processing activities (brown)

flow_review activities (brown)

flow_resolution activities (brown)

Advanced User Information

•	ICE v2.30 Update

•	UGW Meter Import

•	An exception is created if the imported meter read is 30 days different from current system date (same as when you enter a read manually)

•	Option available to save a meter read that is the same as the previous read.

•	Option to mark an invoice, as printed on invoice tab, has been re-implemented.

•	ICE v2.15 Update

•	Identical Serials & Closed Status

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Previously when importing reads a "Multiple equipment match the serial no: xxx" message may have been generated if the same serial number was used on multiple equipment, even though only one was active.
e.g. If a machine was refurbished and put in the system twice with the same serial number and the old machine set to ^closed^ in the equipment masterfile, it may have still errored on the closed machine during the UGW import. This has been fixed with the UGW import ignoring all machines that have a status of closed.