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Purpose
| • | Allows the user to refund any bill payment made by the customer |
Advanced User Information
| • | Refunds through BillPoint are only available on transactions before the End of Day is processed.
If the End of Day has been processed, the transaction can be refunded through a manual process such as the use of Telstra's "Bill Payment Reversal" form. |
| • | If the user does not select any transaction to refund and click on  button, the system displays the message:
“Select a Payment” |
| • | For any transaction which includes a payment type of Telstra Gift Voucher, no refunds are allowed |
| • | For refundable transaction, clicking of the  button results in the following: |
| • | A new transaction number is generated |
| • | A status change to “Payment Reversed” |
| • | A new entry is made in the transaction details, with a negative amount and status change to “Refunded” |
| • | A reverse entry is made in all relevant Bill payment transactions |
| • | All bill payments made against a transaction are now retrieved when the user chooses to view and/or refund a bill.
This prevents the ’partial refund’ situation that was possible in previous versions. |
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