Processing Activities

Purpose

To provide support resources for the activities required to process in the Mobile Connections area.

The resources are:

•	Connections

•	Entering a Mobile Connection

•	New MRO Connection

•	Re-Contract MRO Connection

•	New Subsidised Connection

•	Re-Contract Subsidised Connection

•	Outright Connection

•	Prepaid Connection

•	Additional Services

•	Service Only Connection

•	Completing Connections

•	Editing Connections

•	Deleting Connections

•	All Connections from Sale

•	Individual Connections from Sale

•	Returning a Mobile Phone

•	Exchanging a Mobile Phone

Slideshow

•

Payments

•	Accessing Payment Processing

•	Payment Processing Screen Overview

•	Banking Advice

•

Entering

•

Editing

•

Deleting

•

Reversing

•	Importing a Payment File

•	Dealing with Import Exceptions

•	Overpayments

•	Underpayments

•	Pre-expiry Re-Contract

•	Missing Component

•	No Connection

•

Clawback

•	Retrospective

•	Product Not Found For Service Number

•	Importing a Payment File (…Cont)

•	Completing the Import

•	Manually Processing a Payment File

•	Entering a Details Advice

•	Allocating Payments

•	Processing Clawbacks

•	Usage Payments

•	Rounding Adjustments

•	Misc Payments

•	Outcome Payments

•	Editing Payments

•	Deleting Payments

Slideshow

•	Adjustments & Claims

•	Adjustments

•	Access Adjustments

•	Adjustments Overview

•	Process Adjustments

•	Zero Balance Adjustment

•	Connection Adjustment

•	Full Connection Withdrawal

•	Edit Non-financial Details

•

Claims

•	Access Claims

•	Process Claims

Slideshow

and Processing Import Exceptions - Quick Reference Chart

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Advanced User Information

•	MRO Adjustments for No Connect

•	Adjustments for No Connections for Rem Type of MRO are not be permitted. Reason: As an MRO by itself is not classed as income & an adjustment by its nature is either increasing or decreasing income.

•	When performing this type of adjustment the system will use the non stock item (MROADJ - MRO Adjustment for No Connect) to post the adjustment.

•	This transaction type will then create a GL journal with associated RM transactions.

•	The MRO Clearing account should always balance to zero where all transactions in system are updated.

•	See the Setup Slideshow for the setup requirements.