Instructions : Withdraw a Mobile Connection

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Activity Stages

 

Access

 

1: Access POS Module

 

ICE Main Screen

1. btn_POS Click the POS Sales Entry button.

 

 

Point of Sale Session Defaults

1. Complete the following fields:

Field

Comments

Branch

Select required branch

Location

Select required location

Cash Drawer No.

Select required cash drawer number

 

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Sales generated in this POS Session will default to nominated:
Branch
Location
Cash Drawer No.

 

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It is crucial the correct Drawer is selected. If not, this Drawer will not balance at the end of the day.

2. btn_OK Click to confirm.

 

 

Print Setup

1. Review printer details and click btn_OK to enable docket printing.

 

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To  disable docket printing:
Click btn_Cancel
Click btn_OK to confirm on Information window

 

 

Enter Access Code

1. Complete the following field:

Field

Comments

Access Code

Enter required code

 

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If Access Code is not known, see your System Administrator

2. btn_Point of Sale Click to continue.

 

 

2: Enter Mobile to be Withdrawn

 

Point of Sale Entry

1. Add line item to be withdrawn by one of following methods:

Scan product.
Enter stock code
Product Search

 

 

Serial Number Search

1. Click btn_Cancel button to close the window.

 

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The quantity and price need to be modified to indicate the withdrawal

 

Error

1. Click btn_OK button to acknowledge that a serial number is required.

 

Point of Sale Entry

1. Complete the following fields:

Field

Comments

Qty

Update quantity to negative

(eg. For a mobile to be withdrawn update quantity to -1)

Inc Unit Sell

Confirm/update unit selling price

(Should be negative value or $0)

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To change quantity to negative:
Select Qty entry box
Press - - (minus on NumPad) then Enter key
or
Press -1 (minus then 1 on keys above letters) then Enter key

2. Click F10 key or press btn_Complete Sale button to confirm.

 

 

3: Select Previous Sale

 

Return Lines Password

1. Type required password

2. Click btn_OK button or press Enter key

 

 

Product Serial Number

1. Type in serial number of mobile being withdrawn

2. Click btn_OK button or press Enter key

 

 

Select Previous Sale

1. Select original sale of mobile being withdrawn.

 

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If there is more than one transaction, select the most recent sale
(unless directed by Signature Software)

2. Click btn_OK button or press Enter key

 

 

Product Serial Number

1. Review updated details

 

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Transaction details such as cost of previous sale are retrieved

2. Click btn_OK button or press Enter key

 

 

4: Withdraw Connection

 

Choose Replacements

1. Click btn_Withdraw Connection button

 

 

Confirm

1. Click btn_OK button or press Enter key to confirm mobile to be returned

 

Choose Replacements

1. Review items to be returned.

2. Click btn_OK button or press Enter key

 

 

5: Complete Transaction

 

Point of Sale Payment

1. Review transaction details

2. Click F10 key or press btn_Complete Transaction button to confirm.

 

 



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