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Activity Stages
Click on the required tab above or scroll down
1
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Access POS Module
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2
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Enter Mobile to be Withdrawn
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3
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Select Previous Sale
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4
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Withdraw Connection
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5
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Complete Transaction
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Access
Menu:
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Accounting ð Point of Sale ð Sales Entry
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Speed Button:
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 (POS Sales Entry)
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1: Access POS Module
ICE Main Screen
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1. Click the POS Sales Entry button.
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Point of Sale Session Defaults
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1. Complete the following fields:
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Field
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Comments
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Branch
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Select required branch
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Location
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Select required location
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Cash Drawer No.
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Select required cash drawer number
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| • | Sales generated in this POS Session will default to nominated: |
It is crucial the correct Drawer is selected. If not, this Drawer will not balance at the end of the day.
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2.  Click to confirm.
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Print Setup
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1. Review printer details and click to enable docket printing.
| • | To disable docket printing: |
| • | Click  |
| • | Click to confirm on Information window |
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Enter Access Code
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1. Complete the following field:
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Field
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Comments
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Access Code
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Enter required code
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| • | If Access Code is not known, see your System Administrator |
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2.  Click to continue.
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2: Enter Mobile to be Withdrawn
Point of Sale Entry
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1. Add line item to be withdrawn by one of following methods:
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Serial Number Search
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1. Click button to close the window.
| • | The quantity and price need to be modified to indicate the withdrawal |
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Error
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1. Click button to acknowledge that a serial number is required.
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Point of Sale Entry
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1. Complete the following fields:
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Field
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Comments
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Qty
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Update quantity to negative
(eg. For a mobile to be withdrawn update quantity to -1)
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Inc Unit Sell
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Confirm/update unit selling price
(Should be negative value or $0)
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| • | To change quantity to negative: |
| • | Press - - (minus on NumPad) then Enter key
or |
| • | Press -1 (minus then 1 on keys above letters) then Enter key |
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2. Click F10 key or press  button to confirm.
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3: Select Previous Sale
Return Lines Password
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1. Type required password
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2. Click button or press Enter key
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Product Serial Number
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1. Type in serial number of mobile being withdrawn
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2. Click button or press Enter key
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Select Previous Sale
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1. Select original sale of mobile being withdrawn.
| • | If there is more than one transaction, select the most recent sale
(unless directed by Signature Software) |
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2. Click button or press Enter key
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Product Serial Number
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1. Review updated details
| • | Transaction details such as cost of previous sale are retrieved |
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2. Click button or press Enter key
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4: Withdraw Connection
Choose Replacements
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1. Click  button
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Confirm
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1. Click button or press Enter key to confirm mobile to be returned
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Choose Replacements
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1. Review items to be returned.
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2. Click button or press Enter key
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5: Complete Transaction
Point of Sale Payment
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1. Review transaction details
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2. Click F10 key or press  button to confirm.
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