Instructions : Cancel a Sale (After Update)

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Activity Stages

 

Access

 

1: Access POS Module

 

ICE Main Screen

1. btn_POS Click the POS Sales Entry button.

 

 

Point of Sale Session Defaults

1. Complete the following fields:

Field

Comments

Branch

Select required branch

Location

Select required location

Cash Drawer No.

Select required cash drawer number

 

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Sales generated in this POS Session will default to nominated:
Branch
Location
Cash Drawer No.

 

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It is crucial the correct Drawer is selected. If not, this Drawer will not balance at the end of the day.

2. btn_OK Click to confirm.

 

 

Print Setup

1. Review printer details and click btn_OK to enable docket printing.

 

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To  disable docket printing:
Click btn_Cancel
Click btn_OK to confirm on Information window

 

 

Enter Access Code

1. Complete the following field:

Field

Comments

Access Code

Enter required code

 

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If Access Code is not known, see your System Administrator

2. btn_Point of Sale Click to continue.

 

 

 

2: Enter Cancelled Product

 

Point of Sale Entry

1. Add line item to be cancelled by one of following methods:

Scan product.
Enter stock code
Product Search

 

2. Complete the following fields:

Field

Comments

Qty

Update quantity to negative

(eg. For a returning mobile update quantity to -1)

Inc Unit Sell

Confirm/update unit selling price

(Should be negative value or $0)

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To change quantity to negative:
Select Qty entry box
Press - - (minus on NumPad) then Enter key
or
Press -1 (minus then 1 on keys above letters) then Enter key

3. Click F10 key or press btn_Complete Sale button to confirm.

 

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Scanning or entering stock items can be continued as required.
When all items have been entered, F10 key is pressed.

 

 

3: Select Previous Sale

 

Return Lines Password

1. Type required password

2. Click btn_OK button or press Enter key

 

 

Product Details

1. Click btn_OK button

 

 

Select Previous Sale

1. Select sale to be cancelled

2. Click btn_OK button or press Enter key

 

 

Product Details

1. Review updated details

 

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Transaction details such as cost of previous sale are retrieved

2. Click btn_OK button

 

 

4: Complete Transaction

 

Point of Sale Payment

1. Click Enter key to transfer Line Total

2. Click F10 key or press btn_Complete Transaction button to confirm.

 

 

Cash Tendered

1. Complete the following fields:

Field

Comments

Cash Tendered

Confirm/update cash tendered amount

2. btn_OK Click to confirm.

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The sale has been cancelled with the following results:
Product is returned to stock
Cash returned to customer and amount reversed in transaction
(If it were an account customer, their account would have a reversal)
If the sale included a connection, it would be reset to 'Refused' and relevant rebates, etc. would be reversed

 

 

 



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