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Purpose
To provide support resources for the activities required to setup the Repairs module.
The resources are:
| • | Supplier as Repair Agent |
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Slideshow
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Work Instructions
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Work Instructions
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Work Instructions
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Work Instructions
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Work Instructions
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| • | PowerPoint Slideshow Viewer.
Required to view PowerPoint Sideshows, if the PC doesn't have the Microsoft PowerPoint application.
Download the viewer and install on your PC |
Advanced User Information
Supplier in Repairs
| • | Setup of the Supplier details that are required by the Return/Repair module |
| • | To ensure that a Supplier has been selected as a Repair Agent |
Manufacturer in Repairs
| • | Admin ð Setup ð Inventory ð Manufacturer |
| • | Setup of the Manufacturer details that are required by the Return/Repair module |
| • | ELF is Early Life Warranty |
Repair Check Conditions
| • | Admin ð System Defaults then Company's tab ð Return/Repair tab ð Details tab |
| • | These provide a list of questions that can be used to check if required actions have been completed in the repair process |
| • | User needs to login again for the changes to come into effect. |
User Defined Messages
| • | Admin ð System Defaults then Company's tab ð Return/Repair tab ð Details (Cont.) tabThe are printed on reports. |
| • | The fields associated with these messages are: |
| • | Customer Job card for Repair - default message |
| • | Repair Agent Job Card for Repair - default message |
| • | User needs to login again for the changes to come into effect. |
Repair Fee Defaults
| • | Admin ð System Defaults then Branches tab ð Mobile Phones tab |
| • | To setup Repair Fee Defaults to be used by the Return/Repair module for the minimum charges for mobile phones |
| • | The fields associated with these are: |
| • | Warranty Repair Charge $ (If no Proof Of Purchase) |
| • | Non-warranty Repair Charge $ |
| • | Contact Phone Number for Repairs |
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