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Purpose
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To comprehensively understand the functionality of the Service Call Management module and the important role it plays within the ICE Business System.
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Ensure the Service Management module accurately interfaces with the Inventory, Accounts Receivable and General Ledger modules, for the purpose of recording the revenue and expenditure incurred as part of the maintenance and servicing of equipment.
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Enable the monitoring of the profitability of each piece of Equipment to ensure the income generated from the maintenance contract for the equipment is covering the service work being provided for under the contract.
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The resources are:
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Service Call Management
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Accessing Service Call Manager
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Options for Service Call Manager
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Creating a new Service Job
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Non-Invoiced Parts/Toner
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Accessing Non-invoiced Parts/Toner
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Creating a Delivery Docket
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Accessing Non-Service Hours
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Recording Non-Service Hours
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Accessing Service Job Update Process
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Service Job Update Process Audit Trail
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Non-Invoiced Parts Update Process
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Non-Invoiced Parts Audit Trail
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Slideshow
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PowerPoint Slideshow Viewer.
Required to view PowerPoint Sideshows, if the PC doesn't have the Microsoft PowerPoint application.
Download the viewer and install on your PC
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Advanced User Information
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The Service Management Module provides facilities to manage service calls, log service calls, allocate calls to technicians, call off service calls and allocate labour and parts to each call.
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The billing status and call type combine to determine whether the service call requires an invoice, if an invoice is required; it is generated from service and automatically sent to the Debtors module for updating.
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The invoice can be previewed or printed from the Service Call Manager or printed as part of the end of day invoice updating process.
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Page Filename : sm_processing_activities.htm
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