WI: Refund

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Instructions : Refund

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plus Activity Stages

Click on the required tab above or scroll down

1

Access Refund

2

Select Bill Payment to be Refunded

3

Process Refund

 

plus Access

Path:

Bill ð Refund

Speed Button:

N/A

 

plus Objectives

Following are the objectives of these instructions:

To refund an existing Bill Payment

To review the details of the refund

 

1: Access Refund

 

Home

1. Use the menu path:

Bill ð Refund

 

 

2: Select Bill Payment to be Refunded

 

Refund/Reprint Docket

1. Click btn_BP_Search button

 

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Search Criteria can be entered into fields (eg.Date).

This will narrow the search.

 

Browse

1. Select radio button of required Bill Payment

 

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Select btn_BP_Detail button to display details of Bill Payment

 

 

3: Process Refund

 

Browse

1. Click btn_BP_Refund button to begin process of refunding of nominated Bill Payment

 

Refund

1. Review Transaction Details of Bill Payment to be refunded.

 

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It is possible to cancel the refund by clicking btn_BP_Cancel button

2. Click btn_BP_Complete button to complete process of refunding of nominated Bill Payment

 

Cash Tendered

1. Review details

2. Click btn_BP_OK button to return to Home screen

 

 


Page Filename : bp_refund_instructions.htm