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Purpose
To provide support resources for the activities required to process in the Mobile Connections area.
The resources are:
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Entering a Mobile Connection
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Re-Contract MRO Connection
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New Subsidised Connection
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Re-Contract Subsidised Connection
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Service Only Connection
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All Connections from Sale
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Individual Connections from Sale
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Returning a Mobile Phone
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Exchanging a Mobile Phone
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Slideshow
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Accessing Payment Processing
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Payment Processing Screen Overview
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Importing a Payment File
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Dealing with Import Exceptions
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Product Not Found For Service Number
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Importing a Payment File (…Cont)
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Manually Processing a Payment File
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Entering a Details Advice
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Slideshow
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Zero Balance Adjustment
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Full Connection Withdrawal
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Edit Non-financial Details
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Slideshow
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and Processing Import Exceptions - Quick Reference Chart
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PowerPoint Slideshow Viewer.
Required to view PowerPoint Sideshows, if the PC doesn't have the Microsoft PowerPoint application.
Download the viewer and install on your PC
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Advanced User Information
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MRO Adjustments for No Connect
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Adjustments for No Connections for Rem Type of MRO are not be permitted.
Reason: As an MRO by itself is not classed as income & an adjustment by its nature is either increasing or decreasing income.
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When performing this type of adjustment the system will use the non stock item (MROADJ - MRO Adjustment for No Connect) to post the adjustment.
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This transaction type will then create a GL journal with associated RM transactions.
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The MRO Clearing account should always balance to zero where all transactions in system are updated.
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See the Setup Slideshow for the setup requirements.
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