eMaintenance for Canon Dealers

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The Universal Gateway (UGW) is a centralized web based application hosted by Canon to integrate and operate with Canon machines (copiers) in field (MIF).

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A functional component of the UGW is its ability to capture the count of meters in MIF and export to particular formats for use within third party billing applications.

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As a part of this initiative ICE has been provided with the capability to import UGW meters read exports to the Billing components.

Instructions

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ICE v2.30 Update

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UGW Meter Import

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An exception is created if the imported meter read is 30 days different from current system date

(same as when you enter a read manually)

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Option available to save a meter read that is the same as the previous read.

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Option to mark an invoice, as printed on invoice tab, has been re-implemented.

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ICE v2.15 Update

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Identical Serials & Closed Status

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Previously when importing reads a "Multiple equipment match the serial no: xxx" message may have been generated if the same serial number was used on multiple equipment, even though only one was active.

e.g. If a machine was refurbished and put in the system twice with the same serial number and the old machine set to ^closed^ in the equipment masterfile, it may have still errored on the closed machine during the UGW import. This has been fixed  with the UGW import ignoring all machines that have a status of closed.