Resolution Activities

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Overview : Resolution Activities

 

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Purpose

 

To provide support resources for the activities required to resolve errors in the eMaintenance area.

 

The resources are:

Resolution

 

UGW Meter Not Mapped

 

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Simulation

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Work Instructions

 

Multiple Matching Equipment

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Simulation

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Work Instructions

 

Equipment Not Found

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Simulation

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Work Instructions

 

Duplicate Readings

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Simulation

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Work Instructions

 

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Advanced User Information

 

UGW Meter Not Mapped

When a UGW Meter Reads import results in a 'UGW Meter Not Mapped' error, it is necessary to access the Equipment Masterfile and map the UGW Meter Type to the relevant equipment.

Timing: When a UGW Meter Reads import results in a 'UGW Meter Not Mapped' error

 

Multiple Matching Equipment

When a UGW Meter Reads import results in a 'Multiple Matching Equipment' error, it indicates that the Equipment Master File has multiple pieces of equipment which have Serial Numbers identical to the Serial Number in the Import file.

It is necessary to investigate the reason.

Timing :When a UGW Meter Reads import results in a 'Multiple Matching Equipment' error

 

Equipment Not Found

When a UGW Meter Reads import results in a 'Equipment not Found' error, it indicates that the Equipment Master File has no equipment which has a Serial Number identical to the Serial Number in the Import file.

It is necessary to investigate the reason.

Timing: When a UGW Meter Reads import results in a 'Equipment not Found' error

 

Duplicate Readings

When a UGW Meter Reads import results in a 'Duplicate Reading' error, it indicates that a second reading has been imported for a particular piece of equipment on the same day.

It is necessary to investigate the reason.

Timing: When a UGW Meter Reads import results in a 'Duplicate Reading' error

 

 

 


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